Thanks so much for being extra helpful. Here are the steps:
1) Open a new tab in Chrome and type in "chrome://net-internals" in the URL bar (without the quotes).
2) Switch back to whatever tab frontrow is open in, or open a new tab with frontrow it in, and get to the point with the problem.
3) Switch back to net-internals (the tab you opened in step 1), type in anything at all you can tell us about the problem in the text box, and click "Save to file" and save the file to your desktop (or any other convenient place).
4) Send us the file generated in step 3 by email (the name will be what you picked and will end in .json).
Huge thanks in advance!